PRIVACY

TERRAMERANA Privacy and Cookie Policy

After reviewing this policy, if you have any further questions, would like more information about our privacy practices, or wish to file a complaint, please contact us via email at bonjour@terramerana.co.

Collection of Personal Information When you visit the site, we collect certain information about your device, your interaction with the site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information that can identify an individual (including the information below) as "personal information." Please refer to the list below for more information on the personal information we collect and why.

Device Information
Purpose of Collection: To load the site accurately for you and to conduct analysis on the site usage to optimize our site.
Source of Collection: Automatically collected when you access our site using cookies, log files, web beacons, tags, or pixels.
Disclosure for Business Purposes: Shared with our processor, Shopify.
Personal Information Collected: Browser version, IP address, time zone, cookie information, sites or products you view, search terms, and how you interact with the site.

Order Information
Purpose of Collection: To provide you with products or services to fulfill our contract, process your payment information, arrange shipping, provide invoices and/or order confirmations, communicate with you, verify orders for potential risks or fraud, and provide information or advertising related to our products or services in accordance with your preferences.
Source of Collection: Collected from you.
Disclosure for Business Purposes: Related to our processor, Shopify.
Personal Information Collected: Name, billing address, shipping address, payment information, email address, and phone number.

Sharing Personal Information We share your personal information with service providers to help us provide our services and execute our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

• We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other legal requests for information we receive, or to protect our rights.

Use of Personal Information We use your personal information to provide our services, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services, and offers.

Legal Basis Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information on the following legal bases:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• Protecting your vital interests;

• Performing a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention When you place an order on the site, we retain your personal information for our records, unless and until you ask us to delete this information. For more information on your right to erasure, please refer to the "Your Rights" section below.

Automated Decisions If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), when that automated decision has a legal effect on you or otherwise significantly affects you.

We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor, Shopify, uses limited automated decision-making to prevent fraud, which does not have a legal or significant effect on you.

Services involving automated decision-making include:

• Temporarily blacklisting IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

• Temporarily blacklisting credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Cookies A cookie is a small amount of information downloaded to your computer or device when you visit our website. We use several different cookies, including functional cookies, performance cookies, advertising cookies, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or navigate from page to page. Cookies also provide insights on how people use the website, such as whether it’s their first visit or if they are regular visitors.

We use the following cookies to optimize your experience on our site and to provide our services.

Changes We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.

Complaints As mentioned above, if you have concerns or questions about your privacy, please contact us via email or by mail using the contact information provided under "Contact" above.