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TERRAMERANA Privacy and Cookie Policy

After reviewing this policy, if you have any additional questions, would like more information about our privacy practices, or wish to file a complaint, please contact us by email at bonjour@terramerana.co.

Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information that can identify an individual (including the information below) as "personal information." Please see the list below for more information on the personal information we collect and why.

Device Information
Purpose of collection: to load the site accurately for you and to perform analytics on site usage to optimize our site. Source of collection: Automatically collected when you access our site using cookies, log files, web beacons, tags, or pixels. Disclosure for business purposes: shared with our processor Shopify. Personal Information Collected: web browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the Site.

Order Information
Purpose of collection: to provide you with products or services to fulfill our contract, process your payment information, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and in line with the preferences you have shared with us, provide you with information or advertising related to our products or services. Source of collection: collected from you. Disclosure for business purposes: in connection with our processor Shopify. Personal Information Collected: name, billing address, shipping address, payment information, email address, and phone number.

Sharing of Personal Information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.
Use of Personal Information
We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

Legal Basis
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information under the following legal bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention
When you place an order through the site, we will maintain your personal information for our records unless and until you ask us to delete this information. For more information on your right to erasure, please see the "Your Rights" section below.

Automated Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary blacklisting of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklisting of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints
As noted above, if you have concerns or questions about your privacy, please contact us by email or mail using the contact information provided under "Contact" above.

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